Want to know more about us, our framed art and products or services? You’re in the right place!

Check out our Frequently Asked Questions, or if you’re still not sure – you can get in touch below or contact our Gold Coast warehouse to speak with one of our helpful team.

General

Do you have a shop I can visit?

We’re based in Arundel, Queensland (on the sunny Gold Coast, luckyus!) where you can come and view some examples of the services we have on offer & discuss your custom framing requirements. Please note, as we make-to-order, any artworks required will need to be ordered and unfortunately can’t be purchased ‘off the rack’.

Online Shop

I'm interested in one of your products, what quality can I expect?

We get it, buying online can make it hard to know exactly what to expect. Rest assured, all of our framed and canvas art, wallpaper and mirror ranges are manufactured using high quality components and produced on-site, by us – right here in Australia!

Enjoy the peace of mind that comes with dealing direct with a local Gold Coast manufacturer, and the years of experience and industry expertise that comes with choosing Innovate Interiors!

Will my artwork or wallpaper look exactly like it does on my screen - I'm particular about colours

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes and other factors. Innovate Interiors will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from us, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between medias; for example slightly different shades of ‘White’, different degrees of light reflection or flare, and different looks and feel for our various wallpaper materials.

How long will my order take?

As we make your order to your requirements, please allow 7-10 days to have it dispatched to you. If you require an order urgently, we will try to work in with your deadline wherever possible so please get in touch to request this.

How does Afterpay work?

Afterpay is a flexible payment option that allows you to shop now, enjoy now, and pay later! Your purchase is split into 4 easy, interest-free instalments, but we still process and ship your order as normal so you can enjoy it straight away. Simply select Afterpay at the checkout and sign in or sign up instantly by following the prompts. If you’d like to know more, check out the Afterpay site here.

Do you offer trade pricing?

Absolutely – if you’re an industry professional within the interiors sector – interior designers, stylists, homewares boutiques and retailers, commercial designers, through to those requiring entire hotel or apartment fit outs – we’d love to hear from you.

We’re highly equipped and experienced at handling large scale requirements and commercial project logistics, and we also offer wholesale services such as drop shipping direct to your customer base or project. Want to know more? Read more about or Commercial services here.

Each business and project is unique, so contact us to discuss your needs, set up your free consultation or apply for wholesale access to our expansive catalogue of wall art solutions.

Can you customise your products?

Although some of our collections are sourced from licensed distributors and are unable to be altered, many of our collections are designed in-house and our design team can absolutely offer colour matching or personalisation options, right through to custom sizes and mouldings. Get in touch to discuss what you have in mind, and we’ll let you know if we can accomodate your request and a provide quote.

Shipping & Returns

I received my tracking number - How long will delivery take?

Shipping times vary greatly based on your location: Generally it will take about 1-2 business days for delivery to metro Brisbane & Sydney areas, 2-3 business days to metro Adelaide & Melbourne, and up to 10 to Perth. If you require a specific timeframe, please get in touch so we can advise.

How will I receive my order?

All artworks are shipped via Courier, so please ensure you list a physical delivery address for them to deliver to. Each order is securely wrapped in multiple layers of protective packaging, to make sure your order arrives exactly as it should. If for any reason your order doesn’t arrive in perfect condition, we can arrange a replacement as long as you advise us within 24 hours of receipt of the goods.

Can I change my mind?

As every artwork is made to order, we can’t accept change of mind returns. However your consumer rights still apply – you have the right to have goods replaced, repaired or to receive a refund where:

the goods are faulty;
the goods are wrongly described;
the goods are different from a sample shown to you; and/or
the goods do not do what they are supposed to do.

 

Still have questions?

We know – we offer a lot of services & options in our quest to offer flexible wall art solutions! We’d love to hear from you, so if you need more info or you’re still unsure if we can help; be sure to get in touch so we can discuss your project further!