Frequently Asked Questions

We have a Showroom based in Arundel, Queensland where you can come and view some examples of the services we have on offer & discuss your custom framing requirements. Please note, as we make-to-order, any artworks required will need to be ordered and cannot be purchased ‘off the rack’.

All our framed art is made right here in Australia, on-site in our Gold Coast facility at the time of your order.

As we make your order to your requirements, please allow 7-10 days to have it dispatched to you. If you require an order urgently, we will try to work in with your deadline wherever possible so please get in touch to request this.

Yes – if you’re an interior professional or retailer, please get in touch so we can arrange your wholesale access.

Shipping times vary greatly based on your location: Generally it will take about 1-2 business days for delivery to metro Brisbane & Sydney areas, 2-3 business days to metro Adelaide & Melbourne, and up to 10 to Perth. If you require a specific timeframe, please get in touch so we can advise.

All artworks are shipped via Courier, so please ensure you list a physical delivery address for them to deliver to. Each order is securely wrapped in multiple layers of protective packaging, to make sure your order arrives exactly as it should. If for any reason your order doesn’t arrive in perfect condition, we can arrange a replacement as long as you advise us within 24 hours of receipt of the goods.

As every artwork is made to order, we can’t accept change of mind returns. However your consumer rights still apply – you have the right to have goods replaced, repaired or to receive a refund where:

the goods are faulty;
the goods are wrongly described;
the goods are different from a sample shown to you; and/or
the goods do not do what they are supposed to do.